General operation of the bonus system

The bonus system is basically composed of 4 elements:

1. - The Bonus: it is not a product in itself, but a form of payment. There are 2 possible types of bonus:

• Wallet Bonus (accumulates money balance): an example of a wallet bonus is, redundantly, the Wallet Bonus. This serves for the customer to accumulate a money balance within the club and be able to redeem it for different types of products such as a reservation, a can of balls, a physiotherapy session, etc.

• Unit Bonus (accumulates balance in units): an example of a unit bonus is for example Paddle Reservations Bonus. The customer can recharge, for example, 10 units, redeemable only for paddle reservations, at a price of X€.

2.- Allowed products to pay with that bonus.
3.- The product associated with the Bonus Recharge is nothing more than a product that is registered to be able to account for what is charged for recharges and associate it with a subfamily.
​

4.- The Types of Bonus Recharge are possible automated recharges of the bonuses. Therefore, from the same bonus there can be many possible recharges.

Let's take a common example. A club gives its customers the possibility to recharge the wallet bonus in amounts of 50€, 100€ and 200€. In this case there would be a single bonus, the Wallet Bonus; the product that appears in the charges when the customer makes the recharge would be a product called Wallet Bonus Recharge and 50€, 100€ and 200€ are 3 different types of bonus recharge.

It is important to understand that when the customer recharges a bonus, it is when the club is actually making a Charge (money is being deposited) and that when the customer uses that balance to pay for a reservation, for example, the club makes a Charge Made with Bonus (money is not being deposited, only the customer's bonus balance is being deducted).

In the operation of the bonuses, we must divide it into 2 parts:

Bonus recharge: it is at this moment the only one in which a real money movement occurs (in cash, card, direct debit, Virtual POS or transfer) and therefore a charge is made. If that charge is made in cash or by card, in addition to the list of charges, it will appear in the cash list for that day.

Bonus consumption: at this moment, no real money movement occurs, but a charge is made with a bonus and therefore a deduction of the customer's bonus balance, which must have been recharged previously (as we have seen in the previous step). It is also at this moment that the customer satisfies their need with the product.

To be able to implement the bonus system in the center, it is necessary:

1. - Create the bonus as a form of payment.

2. - Create the types of recharges that will be made to this bonus.