The cancellation of a charge is mainly subject to whether the club has set up cancellations to be entered into a voucher (for example, the wallet voucher).

You can see if the center has set up a voucher for charge refunds in the menu Settings/Center, reservations section in the field Refund Voucher.

Important note: when a charge is refunded, the refund will be made with the date of the day on which the refund is made, thus affecting the cash register for the day.

Keep in mind: once the charge is refunded, it will become pending payment again, except for item refunds.

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Refund of a charge when the refund voucher is configured

In case a refund voucher is configured and we want to cancel a charge, the refund can be made by either returning the charge to the voucher or in the same form of payment in which it was made.

Cancel and return to the voucher

• Go to Billing/Charges, filter if necessary by any of the fields to find the charge.

• Click on the charge reference.

• Click on the Cancel and return to voucher button.

Cancel and return the charge in the same form of payment

• Go to Billing/Charges, filter if necessary by any of the fields to find the charge.

• Click on the charge reference.

• Click on the Cancel button.

Refund of a charge when the refund voucher is NOT configured

In this case, if we want to cancel any charge made with the program:
1.- Go to Billing/Charges, filter if necessary by any of the fields.
2.- Click on the charge reference.
3.- Click on the Cancel button.