When a customer has multiple debts with the center that should have already been satisfied and we want to avoid communicating with him through dialogue, Syltek gives the possibility of sending an email to the customer with their debts as a reminder.
The steps to follow to send the email are:
Go to the customer's file.
Enter the Cobros tab.
Select those concepts that are pending payment and want to be reminded by email.
Click the Send Debt Email button.
Important note: the text that is sent notifying the debt can be modified from the Settings/Texts menu in the Pending Debt Reminder template.
An example of a debt reminder email that the customer receives is shown below.
Dear Pedro José,
This is a reminder message of the pending debts:
Reservation ref. 6116 07/02/2018, 19:30, Pista Ind 8 (Paddle reservation 16€/h) 11.00 €
Reservation ref. 6116 07/02/2018, 19:30, Pista Ind 8 (Light) 3.00 €
Adult Ranking 12.00 €
Total: 26.00 €
We remind you that if it is more convenient for you, you can go to your customer area and pay it with your card from the My Account/My Receipts menu.
Thank you.
If the center has an online payment gateway configured, the customer from their customer area can make the payment of any pending receipt from the My Account/My receipts menu.
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